At Congregation Connect, we are committed to delivering a great product as well as supporting it’s use. We want to make sure you are receiving the best support possible. Here are some guidelines around our support.
General Congregation Connect Support
Have a general question about how the system works, navigation, or best practices?
First thing you should do is check the articles in the Support Center for an answer. If you can't find the answer there, post your question in our group in the Power of Us Hub, where we and other users can answer your question. If you still are having trouble or found a bug, send us an email at email@example.com and we will get back to you based on your support package.
Our support covers the following:
- “How to” questions related to using Congregation Connect
- Troubleshooting and support of issues/bugs that may pop up
- Guidance in handling various processes and workflows
Please note that in order for you to receive support, we must have access to the Integration User (or C4G Consultant User) with a Congregation Connect license. This is setup during your implementation and should not be changed.
If you are having an issue with an online form we created for you, please let us know at firstname.lastname@example.org and we will work on the issue. If you modified a form we created for you and now have questions, we charge our hourly rate for the support. If you created your own form and have questions or issues, please contact FormAssembly.
We do not support issues with mail merges. Any further modification after your implementation is complete are not included in our monthly support. Should you wish to have additional customizations done, you will need to purchase a support plan to cover this.
CustomizationOur support does not include any customization of Salesforce. This includes creation of new fields, workflows, addition of new apps from the AppExchange, etc. Any customization requested is billed at our hourly rate.