Support Center

Adjustment to Written Off Transaction Not Correctly Applied #697

Last Updated: Aug 09, 2017 03:34PM CDT
Status
Under Development

ISSUE

Scheduled Payments that have been written off can also be adjusted. However, the new balance will not show on the Scheduled Payment since it is still marked as written off, leaving the balance at $0.

WORKAROUND/SOLUTION
We are currently working on a solution to this issue.

Should you experience this issue, please email support@congregationconnect.com with a link to the Invoice in question, and indicating that this is related to Issue #697.

 

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  • Congregation Connect support is available via email. Please email support@congregationconnect.com and one of our Support Specialists will respond as quickly as possible.
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