Support Center

Adjustment/Credit to Written Off Transaction Not Correctly Applied #697

Last Updated: Sep 17, 2018 02:23AM CDT
Under Development


Scheduled Payments that have been written off can also be adjusted. However, the new balance will not show on the Scheduled Payment since it is still marked as written off, leaving the balance at $0.

The same issues represents itself when a credit is created and the Posted Payment's related Scheduled Payment is written off. The balance does not reinstate and will be incorrect on the Transaction level.

We are currently working on a solution to this issue.

Should you experience this issue, please email with a link to the Invoice in question, and indicating that this is related to Issue #697.


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