Support Center

Adjustment/Credit to Written Off Transaction Not Correctly Applied #697

Last Updated: Sep 17, 2018 02:23AM CDT
Status
Under Development

ISSUE

Scheduled Payments that have been written off can also be adjusted. However, the new balance will not show on the Scheduled Payment since it is still marked as written off, leaving the balance at $0.

The same issues represents itself when a credit is created and the Posted Payment's related Scheduled Payment is written off. The balance does not reinstate and will be incorrect on the Transaction level.

WORKAROUND/SOLUTION
We are currently working on a solution to this issue.

Should you experience this issue, please email support@congregationconnect.com with a link to the Invoice in question, and indicating that this is related to Issue #697.

 

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  • Congregation Connect support is available via email. Please email support@congregationconnect.com and one of our Support Specialists will respond as quickly as possible.
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